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Showing posts with label CEO. Show all posts
Showing posts with label CEO. Show all posts

Oct 2, 2019

Gandhi, as modern-day CEO!


Founding father of world’s largest democracy was tried for treason in the modern-day capital city of the very state he was born in, nearly two and a half-decade before his life long efforts bore fruits - yes, such is the veracity of time, what is a known truth today, may in the days to come, fade into a mere build-up to the greater reality. Before we go any further, I’m duty-bound to inform you that I’m a fan of Bapu ( can’t say the greatest but yes one of significance ), every line, every word that you’ll read here on will drip my admiration for the greatest Indian ever, the Mahatma, so if you happen to be someone who doesn’t like him as much, you may leave this article right here, enjoy the holiday that his birthday grantees to every Indian! Coming back to the historic trial, our beloved barrister did not particularly win cases, in fact if we judge him, on the ratio of victories in the courtroom, he might well come out as the most unaccomplished lawyers of all times, but this man was not meant to be just an advocate, he carried in this heart and soul letters that bore meaning which far exceeded usefulness of any rule book. In his argument, Bapu said and I quote.

“Affection cannot be manufactured or regulated by law. If one has no affection for a person or system, one should be free to give the fullest expression to his disaffection, so long as he does not contemplate, promote, or incite to violence.”  

Justice Broomfield, who was in awe of the short, skinny & funnily dressed Indian man went on to sentence him but how he pronounced the judgment celebrated Gandhi, the man in no uncertain terms. Historians write that he frequently visited Bapu in the jail with the stated intention of forging friendship with the jewel of India. He even titled Mohandas as his spiritual friend in the book that he wrote after his retirement. Think of the audacity of the situation here, a British judge that finds a man guilty of treason against the British empire, goes out of the way, denouncing tradition to celebrate him in every way possible. Our Bapu was such a man!! He was less of a man and more of a living miracle, it is a pity that most Indians (87% according to a survey done by Sriram publication house) have not read even one full book on father of the nation. if you happen to be one such person, go grab ‘my experiment with truth’ today, you would not regret it. Before I get to the title of this article, let me underscore the degree to which circumstances now have changed. How the societal fabric that held values dear and regarded it above all else has found greater love in material manifestations; therefore, natural love for such powerful principles may not be as evident in the present times as it used to be then. We’re a society that values sensationalism over sense, chaos over clarity, histrionics over history; great moments do not get created over ‘viral’ semantics, history is created slowly, one moment at a time and it almost always is without frills. 

In keeping with crazy times, I want to imagine Bapu as a modern-day figure, someone with responsibilities of pleasing not just principles but also materials and targets. So, I imagine him as a CEO, and in doing so, I try to explore which among the values that he demonstrated superbly in the Indian freedom struggle would he practice in the 2019 avatar. Here is my pick. 

Truth: Gandhi can’t be imagined without truth, in an organizational setup, therefore, I presume that he would have created a culture of candor, one in which people spoke their minds freely and fearlessly. Political correctness, sugar coating & diplomatic recitals must have been things that he would have disliked the most and should situation demanded even acted against. He would have professed Satyagraha, (Sanskrit and Hindi: “holding onto truth”) and that would have meant pure ethical business conduct. Shortsighted, penny wise pound foolish practices like mindless misreporting, treacherous misrepresenting, wilful misguiding; putting things under the rug, creating a smokescreen, stealing information would not have existed under his watch uncontested. He was a compassionate man but not in situations that demanded action, the way he called off non-cooperation movement when it turned violent teaches us that he would have been extremely heartless and curt in curbing things which he did not find righteous. In his world, it was not about taking the most profitable however unethical but the right decision, always. He knew to march ahead and lead just as well as he knew to stop and retreat.

Democratic dissent: Mahatma neither lacked confidence nor will, he was, in fact, the very opposite of weak; so he would not have surrounded himself with spineless ‘yes men’. He in his role as a CEO would have encouraged diversity of views, he would have welcomed intellectual challenges, even the most difficult & daunting ones. Bapu believed in merit and originality; he was dead against lifting information from open sources without quoting creator. Historian Ramchandra Guha writes that he fired his temporary assistant (not naming him because he was a timid man and has earned nothing more than anonymity for the character that he showed) on a visit to England, when he found that the assistant  cleverly stole Franklin’s line from one of his journals and produced it to Bapu as his own, on the matter of civil liberty. Bapu was a well-read man, he found out in an instance and showed the man the door. He knew to dissent like nobody I have read about or know did. Bapu knew that to encourage people to come with their original ideas he would need to create a culture of acceptance and respect and I sense that he would have done exactly that, even a CEO.

Love and Compassion: Hate the crime and not the criminal, he exuded love and compassion even for his opponents in measures equal to what he bestowed upon his supporters and followers. He would have made sure that ills of favoritism, nepotism, red-tapism, did not exist in the org that he led. He believed in reformative actions which essentially is about understanding the depth of the problem, from that we can conclude that he would have disallowed superficiality and hollow problem-solving. He was an ardent egalitarian, therefore, he would not have rendered deferential treatment to people basis tenure, caste, affluence, color, regionality, etc. As a CEO, he would have respected his competition and not bad-mouthed them. He would have shown no malice for those who chose a path different from his, he would have done everything possible to create a framework that encouraged people to understand before they concluded matters. He would have built an organization with bricks of empathy and care. 

Sardar Patel, Deputy PM and Home Minister of Independent India, reached Bapu in the week that Godse took him away from us forever to pursue him to allow security personal guard him and to let for thorough frisking of all who got near him or the premise that housed him, as he started building his argument on the threat that the agencies had picked up. Bapu told Sardar, could you come to the point quickly Patel, I’m getting late for the evening prayers. 

So, I’m concluding it here in the shortest possible way that for Mohandas Karamchand Gandhi, CEO, India incorporation; ends would have never justified the means!

On that note, Happy Birthday Bapu and thank you for all that you did, spoke and wrote about. You continue to be my superhero!

Feb 10, 2019

Decide like Mahatma!

Defining a decision is easy, let's take the task of putting what is a good decision in a frame and how are they made, shall we?

What separates a good decision from a bad one? Is it the richness of the information that is considered while taking the call? Or the ability to see the future more clearly? Or the purity of intention? Or the morality being on the side of the decision? Outcome sure is the ultimate yardstick with which all decisions must be measured and then the tone of the outcome should then be picked to name the decision one way or the other. But when we have the outcome in front of us, with it, we also often have the benefit of hindsight, which we may, not have when we're in the moment in which decision was being made. And this awareness makes a big difference. Like it is rather naive and one thing for Modi who carries a Mont Blanc pen and yet call himself poor to criticize the policies of Nehru to say that he wasn't as great as Congress makes him out to be but not quite the same thing, leading a nation when it was born and was grappling with a literacy rate of 17% and a life expectancy of 27yrs with over 90% of its population under the poverty line; leading a society which was burning in the communal hatred and lawlessness was being personified on the border like nobodies business. What Modi and his supporters forget that admits all that visionary Nehru not only led the foundation of creating an India that considers education paramount, germinated the seeds of healthcare, made institutions that hold our democracy together a reality: Let's not forget he was a first time PM, with no experience of his own or someone in the country to learn from. He led on principles of plurality, social justice, and inclusiveness and thus we grew into a country what we are today, which allows for a chai walla to grow into a PM.

I pull the Nehru argument to underline the importance of siding with principles when precedents are unclear. Well, most of us are inconsequential and do not even come close to the magnanimity of the job that Nehru did then with a supreme degree of sincerity and what Modi does currently with all his ability, intention & hard-work. Both are great men, part of that 0.5% of humanity; this article is about the balance us, the ordinary people who have a day job, set of finite responsibilities and limited aspirations from lives. The goal is a good indicator of the decision too, someone who wants to make Mars a tourist destination will quite possibly take different kind of decisions than someone who has to worry about how to get more visitors on their website or increase footfall in a certain retail unit of their organization.

Some decisions are more important than the others; to give you a stat, roughly about 73% of the decisions that an average person makes every day is for things that do not matter, not in the least bit. Let me give you a few examples; which suit to wear, what tie, what to eat for the breakfast, which route to take to work, where to order lunch from, which elevator to take, to smile at this person or say hello; these are small decisions and things as silly as these take over 70% of our cognitive bandwidth; yes, our ability to take decision is limited. One of the reasons why many successful people bring defaults in their life is to conserve their cognitive bandwidth for more meaningful things so that they take better decisions at things that matter. Let me give you a few examples, reason why Mark Zuckerberg took the habit of wearing the same combination of cloth every day from Steve jobs is to limit the number of daily decisions that one is required to make.  People argue and harshly criticize Apple products, call their ecosystem a walled garden and yet they are most popular and arguably the most successful brand of all times; because they offer minimal and streamlined experience. No matter which iPhone or Mac you choose, in their default mode they all look and feel the same, there is no other kind of iPhone experience that exists, there is just one kind, and because it is just one, people find it simpler and so it becomes popular to the point of becoming happy loyal cult. On the other side of the wall, there is variety, richness of features, price classes a hell lot to choose from, so much so that there is clutter. A Samsung phone, is feature rich, cheaper, and perhaps better looking too, yet doesn't sell very many, reason, within the line of Samsung phones, there are so many variations that it gets confusing. As a result, despite Apple making fewer kinds of products every year, they sell more. They have been doing it for over two decades now. Lesson: Simplicity shines!

We can, therefore, say to make a better decision we should:

Declutter – Look at only those things that matter (preferably in the long run).
Simplify – Decide to make things simple, what is understood easily is followed better.

You can use the above two in a situation that you control but there are also going to be setups that you do not own completely, like situations where your interests overlap with others or are in conflict, an environment that demands you to open yourself up to the complexity of the world. You must have a tool kit for that too. The thing that we said about hindsight earlier in this article must be usefully reiterated here. You will not always know for sure, there will also be situations where you are pressed against time limiting your ability to spend time on learning intricate details, the information at your disposal itself could be wrong, you may have your own strong opinions and biases for or against a certain matter. The unknown and the unclear will dwarf your courage, one argument is to say let's take the risk and see and another is to say, why rock stable steady boat? Both viewpoints have merit. Ours is a huge world, one in which both academic success like Dr. Tharoor and semi-literate like Mayawati get to taste success and gain prominence. College dropouts like Bill Gates, Steve Jobs & Mark Zuckerberg create magic just as successfully as people like Neil Degrasse Tyson, George Smith, William Nordhaus, Raghu Ram Rajan who not only did brilliantly in their schools and colleges but also went to become popular educators and inventors. You have to decide what works for you!

When dealing with the unknown, the unpleasant and the unclear: data and gut, will be of little use. Let me give you an example, not too long ago in history, our nation was reeling under the brutal, most inhuman and immoral rule of the British empire. 200 years of extortion, degradation, depredation, loot, and plundering had left the country, weak, ill, demotivated and decapitated of strength. Everyone knew that driving British out was the solution not many knew which of the various methods known to mankind should be applied and in what precise force. The problem was not just knowing how, but getting mass support for it, so that the oppressor is forced to notice and then pays heed. The challenge was of finding a method that required resources which could be fed with the scarce reserves that Indians had then, communicating it to the masses effectively and then winning them over to the idea for life; so that the movement gets critical mass and then keeps on growing steadily as time progressed. A huge amount of respect for everyone who tried their own methods .. irrespective of the success that they met with. That is when our country got the gift of Gandhi, the son of the soil had returned completing his education from the very west he was about to take on most ferociously and having tasted failure in his career as a barrister in South Africa. He like everyone else knew what the problem was but did not for sure knew the way out. Of course, contemporary events unfolding in the rest of the world did come handy and Bapu used them smartly to sharpen his attack. But then when he started, he was looking into the unknown which was unclear and scary.

In our own lives we often face situations which are excruciatingly difficult, mind-numbingly taxing, shitlessly scary and dangerously deafening: none of us are freedom fighters, our causes are also not as meaningful or historic but in the small personal world that we live in sometimes things do get intense, harsh and complicated; there we could use lessons from the principle that Mahatma applied to pick up his weapons; He choose truth and non-violence, as all of us know. What happened thereafter is a pleasant history.

Father of our nation, decided to act in accordance with his value systems, principles that he held dear to fight the mighty challenge and came out victorious. He had the skill, he could have chosen to remain in the confine of the comfort that his western education and the degree in the bar gave him. He could have led a luxurious life with grandeurs of wealth and safety. But he elected, instead to, remain half nacked for the second half of his life, got beaten, jailed, humiliated and even mocked but because he was sincere, consistent, truthful and honest he pursued what he thought was right and emerged as a winner.

If he picked the simpler path he would have lived longer and better life remaining: Mohandas Karamchand Gandhi but he wasn't meant for the ordinary; he live the tough life, made uncomfortable moves, which many wise men then called foolish choices but in the process, he became Bapu, the Mahatma, father of a nation as glorious as ours. He earned a place in the history of mankind forever.

We can, therefore, say to make better decisions in strange unknown circumstances, we could look at.

Principle and Values – Hold your principles and your values dear and remain consistent with it.
Tough is cool – Should situation get nasty do not shy away from taking the tough call.

With that I shall end this, you have a lovely Sunday, ahead!

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